Product Return Requests
To initiate a return, please complete the Return Merchandise Authorization (RMA) Form.
This form is required for all product returns and helps us process your request accurately and efficiently.
At Relevant Industrial, we prioritize customer satisfaction.
For purchases made through our sales team, please review the following return policy:
All items must be returned in unused, resalable condition and in their original packaging, unless otherwise authorized. Returns may be subject to inspection prior to approval. Please include a copy of the approved RMA form with your shipment.
Important Return Conditions:
- All returns are subject to a 25% restocking fee.
- Return shipping costs are the responsibility of the customer.
- Custom, modified, or special-order items are non-returnable.
- Returns will not be accepted without prior RMA approval.
Once we receive your completed form, a representative will review your request and issue an RMA number along with return instructions if approved. Unauthorized returns or items returned without an RMA may be refused and returned at the sender’s expense.
For assistance with the RMA process or to request clarification before submitting a return, please contact our support team 888-293-8618
Return Availability and Cancellations:
Return acceptance and order cancellations are not always guaranteed and may be limited by manufacturer policies or supply chain constraints. We will review each request and advise accordingly.
